Baby carrier - Organic Black

The SANTOAS Baby Carriers offers ergonomic carrying comfort for both parent and child. Suitable from birth to approximately 2-3 years (3.2 kg - 16 kg) and designed for optimal support and ease of use.

Features:
- Ergonomic design: Supports the correct "M" position.
- Three carrying positions: Forward-facing (inward and outward) and on the back.
- Adjustable fit: Grows with your child and adapts easily.
- High-quality material: A breathable cotton blend.
- Optimal support: Padded straps and an adjustable headrest.
- Includes dust bag: For easy transport and storage.

A stylish and functional design, perfect for parents seeking comfort and quality.

Material (outer): 32% cotton, 68% polyester
Baby size: from newborn to three years (3.2 kg to 16 kg)
Size: one size fits all with adjustable straps

Product features:
- Crossed shoulder straps for even weight distribution
- Padded shoulder straps for optimal neck and shoulder comfort
- Padded, adjustable waistband for optimal lumbar support

We get it—sometimes a product isn’t quite what you expected. That’s why we’ve made our return process simple, transparent, and completely free. You have 30 days from the delivery date to return any item, no explanations required.

To begin your return, just send an email to info@santoas.com with your order number, a brief reason for the return, and a confirmation that the product is unused and in its original packaging. Once we receive your request, our support team will promptly reply with clear instructions and a prepaid return label—so you won’t have to pay anything out of pocket.

After receiving your label, securely pack your item, attach the label, and drop it off at your nearest return location.

We currently accept returns to our facility:

UK Return Address
Royal Mail – Parcel Returns
Unit 12, Trade Centre
Drayton Road
Manchester M16 0GA
United Kingdom

Mong Kok Post Office
G/F, 23-25 Mong Kok Road,
Mong Kok, 
Kowloon

As soon as we receive and inspect your return, we’ll process your full refund within 5–10 business days to your original payment method. You’ll also receive an email confirmation once your refund is complete.

Our return policy is designed to keep things worry-free. Whether it’s a change of mind or a sizing issue, you can shop with peace of mind knowing we’ve got you covered.

Once your order is confirmed, our logistics team springs into action. Depending on the product type and current demand, each fulfillment center processes orders within 1 to 4 business days. This approach guarantees careful handling while keeping delivery times quick.

We take pride in maintaining a well-stocked inventory — every product listed is available and stored in our warehouses. This means no unexpected delays or out-of-stock issues: if it’s listed, it’s ready to ship.

To manage worldwide shipments efficiently, we collaborate with SF Express, a trusted logistics partner based in China. Their expertise ensures smooth customs clearance and reliable transportation regardless of the delivery location.

Delivery times depend on your region and local carriers but typically range between 3 and 14 business days after dispatch. Once your package leaves our facility, you’ll receive tracking details to follow its progress every step of the way.

Our shipping commitment is straightforward: we take care of all the logistics so you can relax — no uncertainties, no missing items, just fast and dependable delivery.